{"id":24275,"date":"2021-10-06T08:00:42","date_gmt":"2021-10-06T15:00:42","guid":{"rendered":"http:\/\/www.intoo.com\/us\/blog\/hr-trends-the-key-reads-of-september-2021-copy\/"},"modified":"2023-12-15T11:53:57","modified_gmt":"2023-12-15T19:53:57","slug":"exit-interview-questions-what-to-ask-exiting-employees","status":"publish","type":"post","link":"https:\/\/www.intoo.com\/us\/blog\/exit-interview-questions-what-to-ask-exiting-employees\/","title":{"rendered":"Exit Interview Questions: What to Ask Exiting Employees"},"content":{"rendered":"<p><a href=\"https:\/\/www.intoo.com\/us\/blog\/how-to-conduct-exit-interview-benefits-company\/\"><span style=\"font-weight: 400;\">Exit interviews<\/span><\/a><span style=\"font-weight: 400;\"> can help an organization learn what it\u2019s doing right and wrong from the employee\u2019s perspective. During the Great Resignation, this is especially important in order to make corrections to increase employee satisfaction and reduce attrition. A negative employee experience can affect the company not only in terms of turnover costs and internal morale, but also in terms of employee brand. While you get the feedback during the interview, <a href=\"https:\/\/www.intoo.com\/us\/solutions\/candidate-experience\/\">potential candidates<\/a> to refill the role may get it via sites such as Glassdoor. Therefore, it\u2019s essential to carefully consider the employee\u2019s responses in order to prevent further resignations and to <\/span><a href=\"https:\/\/www.intoo.com\/us\/blog\/employer-brand-journey\/\"><span style=\"font-weight: 400;\">protect your employer brand<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But what exit interview questions should you ask?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Exit interview questions fall into a few categories. What you ask may depend on whether you\u2019ve preceded the meeting with an <\/span><a href=\"https:\/\/www.indeed.com\/hire\/c\/info\/exit-interview-form\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">exit interview questionnaire<\/span><\/a><span style=\"font-weight: 400;\">, which could streamline the meeting by helping you to focus on specific follow-up questions. You may decide to use the information in this article to help you create a questionnaire or to guide you during the interview itself. Either way, questions usually fall into these four categories:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>The reason for leaving: <\/b><span style=\"font-weight: 400;\">Whether anything specific prompted the employee to want to leave the company<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>The supervisor:<\/b><span style=\"font-weight: 400;\"> The employee\u2019s relationship with the direct manager<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>The company:<\/b><span style=\"font-weight: 400;\"> How the employee feels about the company in general, as well as specifically about benefits, compensation, and opportunities for growth<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>The role: <\/b><span style=\"font-weight: 400;\">What responsibilities did the employee have and the specifics about the employee\u2019s satisfaction or dissatisfaction with the job<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\"><a href=\"https:\/\/resources.intoo.com\/guides\/exit-interview-questions?utm_source=website-blog&amp;utm_medium=direct&amp;utm_campaign=\"><strong>Download a printable<\/strong><\/a> version of this list of questions.\u00a0<\/span><\/h3>\n<h2><span style=\"font-weight: 400;\">Exit Interview Questions<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Using the categories listed above, here are some questions you might ask during the meeting. While not all of these questions may be applicable to the employee, including at least one from each category is important to get a 360\u00b0 view of the employee\u2019s experience at the company.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">The Reason for Leaving<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Employees can have many different reasons for deciding to leave. Dissatisfaction with the work itself, a <\/span><a href=\"https:\/\/www.intoo.com\/us\/blog\/how-to-use-upskilling-to-retain-talent\/\"><span style=\"font-weight: 400;\">lack of growth<\/span><\/a><span style=\"font-weight: 400;\">, or widespread poor morale are just a few. But sometimes a tempting role is brought to an employee who wasn\u2019t even looking to leave. This is why it\u2019s important to ask these questions.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Would you be willing to share your reason for leaving?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is there a single specific reason that prompted you to want to leave the company?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Did you share any of your concerns with anyone here prior to deciding to leave?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is there anything that would change your mind and encourage you to stay?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is there something happening that the rest of the staff is aware of that is causing you to leave? Should I speak with others in your department about this further?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you feel that the company valued you as an employee?<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">The Direct Supervisor<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">These questions can help you support management by providing encouragement in the case of positive feedback, or correction <\/span><a href=\"https:\/\/www.forbes.com\/sites\/terinaallen\/2019\/09\/21\/how-bad-bosses-compel-good-employees-to-leave\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">if the feedback is negative<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How do you feel you were treated by your manager?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you feel you were given adequate training and assistance to do your job effectively?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How fairly was the workload distributed among you and your teammates?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Were you given opportunities to learn and grow?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How often would you say that you had meaningful conversations with your manager?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How would you rate the effectiveness of your manager&#8217;s communication on a scale from 0-5 (where 0=hardly and 5=constant and effective)?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you feel that your manager has an understanding of your role and responsibilities?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Was your supervisor open to new ideas or ways of completing work assignments?\u00a0<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">The Company<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Feedback on how the company is doing from the employee\u2019s perspective can help you <\/span><a href=\"https:\/\/www.intoo.com\/us\/blog\/4-tips-for-maintaining-employee-engagement-post-pandemic\/\"><span style=\"font-weight: 400;\">improve the employee experience<\/span><\/a><span style=\"font-weight: 400;\"> for your entire workforce. Taking action can help you attract and retain talent, and improve your employer brand.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What do you think would make this company a better place to work?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you believe you were fairly compensated for your role?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you believe the company\u2019s benefits are adequate?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What did you think of the company\u2019s workplace environment?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What did you think of the company culture?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Would you recommend us to a friend?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What do you think the company does well and what could be done better or differently?<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">The Role<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Before you can consider refilling the role, you need to know what did and didn\u2019t work for the employee who is leaving it. Sometimes changes to responsibilities, job level, reporting structure, or other are required. You may find that this single role should now be two, or\u2014in the case where the employee didn\u2019t have enough work\u2014that the responsibilities could be shared among those remaining on the team. If you do need to rehire, you\u2019ll want to reduce chances of further turnover by making sure the job description is accurate and that the <\/span><a href=\"https:\/\/www.forbes.com\/sites\/hollycorbett\/2021\/08\/31\/reversing-the-great-resignation-what-employees-really-want\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">role will be satisfying<\/span><\/a><span style=\"font-weight: 400;\"> for the candidate.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What did you enjoy the most and least about your job?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Was the job what you expected it would be? If not, how do you believe the role should be described?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Has your job evolved since it began?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do you believe your work was recognized and appreciated?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Was the work aligned with your professional goals?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What changes would you make to the role?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It\u2019s important to consider this feedback not only on its own but also in aggregate with feedback from other exiting employees in order to learn from trends that exist in specific departments, job levels, and job types, as well as across the organization. <\/span><a href=\"https:\/\/www.forbes.com\/sites\/forbeshumanresourcescouncil\/2018\/03\/22\/can-exit-interview-information-help-improve-company-operations\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Use the answers to these exit interview questions<\/span><\/a><span style=\"font-weight: 400;\"> to create a plan to improve communication, management, employee experience, or any other areas that the responses indicate may need changing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/resources.intoo.com\/guides\/exit-interview-questions?utm_source=website-blog&amp;utm_medium=direct&amp;utm_campaign=\"><strong>Download this printable<\/strong><\/a> list of questions and take it with you to exit interviews so that you can be prepared in order to obtain the most beneficial feedback possible.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/resources.intoo.com\/guides\/exit-interview-questions?utm_source=website-blog&amp;utm_medium=direct&amp;utm_campaign=:\/\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-23672\" src=\"https:\/\/www.intoo.com\/wp-content\/uploads\/sites\/5\/2023\/11\/Exit-Interview-Questions.jpg\" alt=\"Exit Interview Questions: What to Ask Exiting Employees\" width=\"600\" height=\"800\" \/><\/a><\/span>In every stage of the employee lifecycle,\u00a0<a href=\"https:\/\/www.intoo.com\/us\/solutions\/\">INTOO<\/a>\u00a0helps employers protect their brand through effective candidate experience, career mobility, and outplacement services.\u00a0<a href=\"https:\/\/www.intoo.com\/us\/contact\/\"><b>Contact us<\/b><\/a> to learn how we can make a difference for you and your employees.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Exit interviews can help an organization learn what it\u2019s doing right and wrong from the employee\u2019s perspective. During the Great Resignation, this is especially important in order to make corrections to increase employee satisfaction and reduce attrition. A negative employee experience can affect the company not only in terms of turnover costs and internal morale, [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":24317,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[15,163,46],"tags":[250,82,168,190,44,251,240],"class_list":["post-24275","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hr","category-retention","category-tips","tag-download","tag-employee-engagement","tag-employee-retention","tag-exit-interview","tag-hr","tag-printable","tag-talent-retention"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Exit Interview Questions: What to Ask Exiting Employees - INTOO US<\/title>\n<meta name=\"description\" content=\"Asking the right exit interview questions can help an organization learn what it&#039;s doing right and wrong from the employee&#039;s perspective.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intoo.com\/us\/blog\/exit-interview-questions-what-to-ask-exiting-employees\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exit Interview Questions: What to Ask Exiting Employees - 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