The Loyalty Deficit: Trust, Talent and the Future Workforce
The INTOO Future World of Work report 2026 is now free to read and download. This year’s edition looks at a deeper challenge beneath the surface of workplace change: the growing trust gap between employers and employees.
Read or download the Future World of Work report
Read the report online in the viewer below. Alternatively, use the buttons to download the PDF or view it fullscreen, so you can share it with your team.
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About the Future World of Work report
Now in its sixth edition, INTOO’s Future World of Work research series explores the trends shaping UK workplaces, careers and workforce strategy.
This year’s report is based on original research with 1,000 UK respondents. All of them work in organisations with 250 or more employees.
The findings show that the traditional employment deal still broadly holds. However, trust is under pressure. Employees want fairness, honest communication and meaningful development. They also want greater confidence that their organisation is being straight with them.
What the Future World of Work research explores
This year’s report looks at five key areas:
- The erosion of trust between employers and employees
- The human skills needed in an AI-driven world
- Wellbeing, burnout and sustainable performance
- Career development and workforce planning
- The optimism gap between HR Leaders and Managers
Why the Future World of Work findings matter
One of the clearest findings is that HR Leaders and Managers often see the workplace very differently. Both groups recognise that trust has eroded. However, HR Leaders tend to be more positive about their organisation’s response.
Managers, by contrast, are closer to the day-to-day employee experience. As a result, they often see a different reality.
The report also looks at the impact of AI and automation. In addition, it explores the growing importance of human skills and the role burnout plays in unwanted attrition. Finally, it shows why external career support is becoming more valuable.
Who should read the Future World of Work report
The report is essential reading for HR leaders, senior managers and organisations looking ahead. It offers fresh insight and practical reflections for building stronger, more trusted and more resilient workplaces.
Talk to INTOO about trust, talent and change
Have the findings raised questions for your organisation? INTOO helps businesses support their people through change, from career development and coaching to workforce transformation and outplacement support.
Get in touch to talk through what the report means for your people, and how to act on it with confidence.