INTOO UK and Ireland featured in HR Magazine following reports that Amazon confirmed 16,000 job cuts after a draft internal email was reportedly shared in error ahead of the official announcement.
The article explored how communication missteps during redundancy processes can damage trust, morale, and employee retention, particularly during large-scale organisational change.
“Communication plays a huge role in redundancy. What feels transparent in one country can come across as cold or abrupt in another. In some places, a private, one-to-one conversation is the most respectful way to deliver difficult news, and employees want to feel they are being treated fairly and that they are heard,” said Owen Morgan, Managing Director of INTOO UK and Ireland.
He emphasised that a clear and culturally aware communication strategy is critical to managing workforce change with empathy and consistency.