Guide to Selecting an Outplacement Provider

As an HR Director or Manager, choosing an outplacement provider is an important decision for your organisation.

The right provider will help your employees navigate the job market and find new employment after redundancy, while protecting your employer brand and reputation. With so many different providers in the market, choosing the right one can be a daunting task, but it’s important to carefully evaluate potential options to ensure you’re making the best choice for your organisation.

In this blog, we’ll walk you through the key elements to consider when evaluating outplacement providers, so you can make the best decision for your organisation.


  1. Customise Services to Your Organisation’s Needs

The outplacement provider you select should have a range of options and customisable services that meet the needs of your employees and organisation. Some organisations may need support for a few employees, while others may have dozens or hundreds to support across a variety of seniority levels from junior employees to executive employees. Providers should be able to tailor their services to your specific requirements and offer a variety of support options such as dedicated coach matching to ensure your employee work with the right coach, career health check, psychometric assessments, interview coaching and more. The more choices and services an outplacement provider offer, the more comprehensive the support will be for your employees.


  1. Expertise in Multiple Industries and Job markets

Outplacement providers must have wide-ranging knowledge to help employees of different industries and expertise to navigate the job market. It’s essential that the outplacement provider you select has experience in multiple industries and is well-informed of trends and hiring practices in the job market. An experienced provider will have a vast network of contacts, resources, tools and industry expert guidance. Therefore, an outplacement provider should be able to offer up-to-date information on hiring trends and job search strategies that are tailored to your industry and the overall job market.


  1. Technological capabilities

Your outplacement service provider must have the latest technological tools and platform to be able to deliver the best service while still maintaining the human connection. Virtual coaching, online workshops, webinars and remote assistance must be accessible from any location. The provider must also be able to create a personalised experience for each individual, offering tailored content and tools to improve their chances of securing their next role. The best providers will use artificial intelligence and machine learning to provide personalised support for every employee. Learn more about INTOO4you – powerful online career platform helps individuals land their next career move faster.


  1. Dedicated and experienced Coach

An outplacement provider should have a dedicated and experienced coach that provides coaching and support for every employee. The coach should be there to guide the employees throughout the entire process, offering support and advice from a skills audit, career planning, online branding, transitioning in to self-employment or retirement. INTOO’s unrivalled Coach matching process ensures we find the right coach for our client’s employees, while taking into account level of seniority, personality, industry, emotional state, development needs, background, location and learning style.


  1. Reputable and cost-effective

When selecting an outplacement provider, make sure you are choosing a provider that is both reputable and cost-effective. Look for providers that have strong references from previous clients and a history of success. It’s essential to review the provider’s track record of producing results, from re-employment rates to satisfaction surveys. It’s important to match the provider’s services with your budgetary skills to make sure that the price is not too high and that you are getting value for your money.



Selecting the right outplacement provider is critical in ensuring a smooth transition for your employees while safeguarding your brand and reputation. The provider you select should have the expertise and knowledge needed to offer effective services across a breadth of employee needs and seniority level. They must use technology to optimise the user experience, provide a dedicated coach for employees, customise the services to your needs, and be a reputable and cost-effective provider. By carefully evaluating your options, you can select the right outplacement provider for your organisation.


Get in touch with INTOO today to see how INTOO can support you with our unique outplacement services.