INTOO is excited to announce that we have received two honors recognizing the redesign of our Your Next Step outplacement platform. INTOO was named the winner of a Gold Stevie® Award for Achievement in User Experience in the 24th Annual American Business Awards® and also earned a Bronze Globee® Award for Achievement in Human Resources Solutions in the 11th Annual 2026 Globee® Awards for Achievement.
Both awards recognize the measurable impact and human-centered design approach behind the enhanced Your Next Step platform, which was redesigned to improve engagement with live career coaching and provide more accessible, personalized support for job seekers navigating career transitions.
Judges praised INTOO’s platform redesign as “a strong and well thought through platform rebuild with clear, measurable results” and “a really strong, human-centered redesign with clear and impressive impact.”
“We redesigned the Your Next Step platform to make it unmistakably clear that our live chat is powered by real career coaches, not AI,” said Lisa Ramirez, Chief Technology Officer. “By surfacing coach expertise at the moment of connection, explaining how chat supports career strategy, and highlighting it during onboarding, we removed friction that previously held candidates back from using one of the most valuable features on the platform.”
The redesign delivered significant year-over-year engagement improvements across core career transition services, including:
- 25% YoY increase in on-demand coach chat engagement per candidate
- 103% increase in career strategy and general guidance chat conversations
- 33% increase in chat-based resume reviews
- 42% increase in chat-based interview preparation engagements
- 26% increase in webinar attendance
- 51% increase in average number of webinars attended per participant
Despite increased platform usage, the average chat satisfaction rating remained at 4.8 out of 5 stars.
“These results show that when job seekers clearly understand the ways they can access and benefit from human support, they use it and they come back for more,” said Mira Greenland, Chief Revenue Officer. “The enhanced Your Next Step platform doesn’t just improve engagement metrics; it delivers measurable impact for people at a critical moment in their careers, while clearly differentiating us in the outplacement market.”
The recognition also underscores the innovation and commitment of INTOO’s product and engineering teams, whose work on the Your Next Step platform reflects a deep focus on user experience and human-centered design. By creating a more intuitive and engaging environment for job seekers, the teams helped transform the platform into a resource that not only simplifies career transition support but also encourages candidates to stay motivated and proactive throughout their career journey.
“Organizations across the United States continue to set a high standard for innovation and performance,” said Maggie Miller, President of the Stevie Awards. “The breadth and quality of nominations submitted to The 2026 American Business Awards reflect a dynamic and competitive business environment, where organizations are finding new ways to drive growth, deliver value, and make an impact.”
San Madan, President of the Globee® Awards, added, “Congratulations to the 2026 winners for their achievements across diverse areas of business and the workplace. Your accomplishments reflect a commitment to excellence, progress, and measurable impact.”
Details about The American Business Awards and the list of 2026 Stevie Award winners are available at https://ABA.StevieAwards.com. The full list of Globee® Award winners is available at https://globeeawards.com/innovation/winners/.
Robyn Kern is a seasoned business writer who has written in the HR, education, technology, and nonprofit spaces. She writes about topics including outplacement, layoffs, career development, internal mobility, candidate experience, succession planning, talent acquisition, and more, with the goal of surfacing workforce trends and educating the HR community on these key topics. Her work has been featured on hrforhr.org and trainingindustry.com.
